Return Policies
Welcome to the The Social Firm website, www.thesocialfirm.com (the "Site"). The Social Firm, Ltd. ("Company" or “” "we," "our," or "us") owns or controls, and provides access to the Site and related websites (this is true regardless of how the websites are accessed and/or used, whether via personal computers, mobile devices or otherwise) or other interactive features that are accessible or downloadable through www.thesocialfirm.com and that link to these terms and conditions ("the Terms"). Except as otherwise noted herein, the terms of this REFUND POLICY (the “Terms”) govern your use of the Site.
Please read these Terms carefully. By accessing or using the Site, registering for services offered on the Site, or by accepting, uploading, submitting or downloading any information or products or content from or to the Site, You agree to these Terms. IF YOU DO NOT AGREE TO BE BOUND BY ALL OF THESE TERMS, DO NOT USE THE SITE. We reserve the right to make changes to the Site and to these Terms from time to time. When we make changes, we will post them here. For this reason, we encourage you to review these Terms whenever you use our Site because by visiting the Site, you agree to accept any such changes.
No part of the materials or information found on this Site shall be deemed as legal advice or the practice of law. You agree that the information, products and services found on the Site are for educational and informational purposes for your own use. No attorney-client relationship exists nor is one created by your access of or use of the Site, including your purchase of products or services or access to or use of any form of information provided on the Site at any time through any medium.
The Company hereby disclaims any warranties of suitability for a particular or general purpose, and the Company cannot promise or guarantee results, which are dependent on your specific situation, economic forces and whether and how you put this information into use in your business. Using the information found on this Site in any form does not promise or guarantee protection from legal risk or legal issues of any kind. You are encouraged to seek competent legal counsel in your own jurisdiction to determine whether use of this product or alteration of this product for your own use is appropriate for your specific situation.
Product and Pricing Information
Although the Company has made every effort to display our products (and sizes and colors, if applicable) as accurately as possible, the displayed colors and dimensions of the products will depend upon the monitor of the user, and the Company cannot guarantee that the user's monitor will accurately portray the actual colors or appearance of the products. Products displayed may be out-of-stock or discontinued, and prices are subject to change without notice to you. The Company is not responsible for typographical errors regarding price or any other matter.
Governing Law
THESE TERMS AND THE INTERPRETATION OF THIS REFUND POLICY SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF OHIO, WITHOUT REGARD TO ITS CONFLICTS OF LAWS RULES AND SPECIFICALLY WILL NOT BE GOVERNED BY THE UNITED NATIONS CONVENTIONS ON CONTRACTS FOR THE INTERNATIONAL SALE OF GOODS, IF OTHERWISE APPLICABLE.
Website Design & Website Development Return Policy
Charges.
Charges for services to be provided by THE SOCIAL FIRM, LTD. are defined in the project quote that the CLIENT receives via e-mail or print. Quotes are valid for a period of 21 days unless alternate time-scales have been agreed beforehand with the CLIENT. THE SOCIAL FIRM, LTD. reserves the right to alter or decline to provide a quote after expiry of the valid time-scale. All Web Development projects exceeding $3,500 in cost will require a minimum advance payment of forty percent of the project quote total before work will commence. All other projects require a fifty percent down payment. The remaining balance of the project quote total will be due upon completion of the work prior to upload to the server or release of materials. Charges for web development do not cover the release of source Photoshop or Flash files; if the CLIENT requires these items then a separate quote can be prepared.
Payment for services is due by credit card, business check or money order. Checks should be made payable to THE SOCIAL FIRM, LTD. and sent to 1654 E. Broad St. Columbus, OH 43203.
Termination.
Termination of the project by the CLIENT must be requested in writing and will be effective on receipt of such notice. E-mail or telephone requests for termination of services will not be honored until and unless confirmed in writing. The CLIENT will be invoiced for design, development, marketing and any additional work completed to the date of first notice of cancellation for payment in full within fourteen days. An itemized statement will be provided. Initial research & setup fees are non-refundable.
This document was last updated on May 13, 2011Monthly Website Marketing & Social Media Package Return Policy
Charges.
Online Marketing and Social Media campaigns are performed on an annual basis unless otherwise specified in this agreement. Your agreement commences on the date of the signed agreement and remains in effect through the terms of selected plan, at which time the agreement will automatically renew. Early termination by The Social Firm, Ltd. is permitted, providing we notify client 30 days in advance of termination date in writing.
We accept all major credit cards. When purchasing with a credit card on our monthly payment plan, you agree to have the card charged once a month on the payment due date, with a 5% reduction in cost. If paying in full with a credit card, you will receive a 10% reduction in cost. We may add payment of any overdue portion of your account to your monthly credit card payment, if you select the pay by credit card option. Recurring monthly credit card payments will continue to be made unless a new or updated card number is provided. You are responsible for updating your credit card details when you change credit card issuers; your credit card expires or receives a replacement credit card with a new card number. If you are a business customer please contact us at 614.285.6288 to update your details.
We reserve the right to terminate any credit card payment and require you to pay your bill by an alternative method. Should your credit card issuer dishonor your payment, we may charge you a $50.00 dishonor fee. In the event your account goes into Default, as described in your agreement, all work will be halted until payment has been received.
Termination.
Termination of website marketing, social media marketing, and reputation management services by the CLIENT must be requested in writing and will be effective on the last day of the month such notice is received. E-mail or telephone requests for termination of services will not be honored until and unless confirmed in writing.
If CLIENT terminates an annual agreement, the CLIENT shall pay costs for all services renedered through the final month of cancellation. An early cancellation fee of 1.5 months service cost will immediately apply and be due before the agreement will be considered terminated. (Ex: If a client usually pays $600 a month and cancels their annual contract early, they would owe an early cancellation fee of $900, or 1.5 months.)
This document was last updated on May 13, 2011Website Hosting Return Policy
Charges.
Clients are billed a one time fee, annualy for web hosting services. These services are bound to the Web Hosting - Terms and Conditions.
Termination.
Web hosting accounts terminated due to violation of terms and conditions will not be eligible for any refund, including pro-rated refunds. Termination of web hosting services by the CLIENT must be requested in writing and will be effective on the last day of the month such notice is received. E-mail or telephone requests for termination of services will not be honored until and unless confirmed in writing.
If a client terminates their web hosting services with THE SOCIAL FIRM, LTD. and they are in good account standing, they will be eligible for a pro-rated refund of their annual web hosting costs, or $50.00 USD, whichever is less.
This document was last updated on May 13, 2011
